Integrated Services

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Privacy Policy

Last Updated: May 16, 2026

Integrated Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (integratedservice.us) or interact with our SMS messaging program.

SMS Messaging Program Terms

How to Opt-Out and Get Help

To STOP (Opt-Out):

• Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
• You will receive a one-time confirmation message that you have been unsubscribed
• No further messages will be sent unless you opt-in again

To Get HELP:

• Text HELP or INFO to any message to receive assistance
• You will receive information about the program and how to contact us
• Call us at (715) 400-5124 (Monday-Friday, 8:00 AM - 5:00 PM CT)
• Email us at support@integratedservice.us

Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.

Your Consent

By providing your mobile phone number and agreeing to participate in our SMS program, you certify that:

• You are the account holder or have the account holder's permission to enroll
• You are 18 years of age or older
• You understand that consent is not a condition of purchase
• You agree to receive automated text messages at the phone number provided

Your consent to receive SMS messages is completely voluntary. You are not required to agree to receive SMS messages as a condition of purchasing any goods or services from Integrated Services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, mobile phone number, email address, business name, and service address
• SMS Communication Records: Phone number, message content, timestamps, and delivery status
• Website Usage Data: IP address, browser type, device information, and pages visited
• Service Information: Project details, appointment history, and service preferences

How We Use Your Information

We use the information we collect for the following purposes:

• To provide electrical, automation, and HVAC design and consulting services
• To send SMS notifications about appointments, service updates, and project status
• To communicate with you about your service requests and inquiries
• To respond to customer support questions
• To improve our services and customer experience
• To maintain records for business and legal compliance purposes
• To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, rent, lease, or share your mobile phone number or personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With third-party service providers who help us operate our SMS platform, website, or business operations (e.g., SMS gateway providers, cloud hosting services). These providers are contractually obligated to protect your information and may only use it to provide services to us.
• Legal Compliance: When required by law, subpoena, court order, or other legal process
• Protection of Rights: To protect the rights, property, safety, or security of Integrated Services, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified if this occurs)

Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• SMS message records may be retained for up to 7 years for business records and compliance purposes
• Contact information is retained while you are an active customer and for a reasonable period thereafter
• You may request deletion of your information as described below

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual retention requirements)
• Opt-Out: Opt out of SMS communications at any time by texting STOP
• Withdraw Consent: Withdraw your consent to data processing where consent is the legal basis

To exercise any of these rights, please contact us at (715) 400-5124 or support@integratedservice.us

Third-Party Websites and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Integrated Services. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services and SMS program are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending an SMS notification if the changes materially affect our SMS program

We encourage you to review this Privacy Policy periodically. Your continued use of our services or SMS program after changes are posted constitutes your acceptance of the updated policy.

SMS Program Terms and Conditions

By participating in our SMS program, you agree to these terms in addition to this Privacy Policy:

• You are responsible for all charges from your mobile carrier related to SMS messages
• We are not liable for delays or failures in message delivery caused by your carrier or other factors beyond our control
• We reserve the right to modify or discontinue the SMS program at any time with notice
• We may suspend or terminate your participation if you violate these terms
• Standard text messaging rates apply - contact your carrier for details

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, our SMS program, or how we handle your personal information, please contact us:

SMS Compliance Statement

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and all applicable federal and state laws and regulations. We respect your privacy and your right to control the messages you receive.